Returns & refunds
Two different rules, because a ready-made sign and a sign with your name on it are not the same product.
Last updated 13 August 2026
Draft — needs legal review before launch.
This page is written to be accurate about how the business intends to operate, but it has not been reviewed by a lawyer or checked against FTC disclosure requirements or state consumer law. Do not publish it as-is.
Ready-made signs
Return any in-stock sign within 30 days of delivery for a full refund, provided it comes back unused and in its original packaging. Start a return by emailing hello@glownsign.com with your order number.
Return shipping is at your cost unless the sign was faulty or we sent the wrong item. Refunds go back to the original payment method within five working days of the sign reaching us.
Custom signs
Custom signs are made to your specification and cannot be resold, so they are not returnable and cannot be cancelled once production has started. You confirm you understand this with a checkbox before payment, and we record the time you did.
This is why the proof exists. After you pay, we email you the exact artwork we are about to build. Nothing is cut, bent or wired until you approve it, and you can request as many changes as you need beforehand at no charge.
Faults and damage — both types
Non-returnable means you cannot change your mind. It does not mean you carry the cost of our mistakes. If a sign arrives damaged, faulty, or not matching the proof you approved, send us a photo within 48 hours of delivery and we will remake and reship it at our expense.
Electrical components carry a 12-month warranty. If a transformer or LED section fails in normal indoor use within that period, we replace it.
What isn't covered
- Damage from dropping, over-tightening the fixings, or using the wrong power supply
- Outdoor use of an indoor-rated sign
- Typos or wording you approved on the proof
- Colour differences caused by your screen — see the note on the configurator
How to start
Email hello@glownsign.com with your order number and, if relevant, a photo. You can find your order through order lookup.