Shipping & delivery

What it costs, how long it takes, and who handles customs.

Last updated 13 August 2026

Dispatch times

• Ready-made signs — dispatched in 2–3 working days.
• Custom signs — roughly two weeks from the moment you approve your proof, then shipping on top. The configurator shows the current lead time before you buy.

The clock on a custom sign starts at proof approval, not at payment. If you take a week to reply, the delivery date moves by a week.

Costs

• Free standard shipping on US orders over $150
• Flat-rate standard shipping under that threshold
• International rates are calculated by destination at checkout

Where we ship

Worldwide. The countries offered at checkout are the ones we have standard rates for — the United States, Canada, Australia, New Zealand, the United Kingdom and most of the EU. If yours isn't listed, ask us; it is a quote rather than a refusal.

Where your order ships from

Glow N Sign runs workshops in more than one country, and an order is dispatched from whichever of them makes sense for that particular job — the product involved, the order value, the deadline, and where you are. A run of printed mailers and a crated illuminated fascia rarely want the same origin.

In practice this shortens the journey and reduces what you pay in freight and duty. It also means a single order with mixed items can arrive in more than one parcel, sometimes on different days and occasionally from different countries. Every parcel is tracked and you are not charged twice for shipping.

If you need everything to arrive together, or from one specific country, say so before you order and we will confirm whether it is possible and what it costs.

Customs and import duty

For deliveries outside the United States, any import duty, VAT/GST or customs handling fee is charged by your country and is not included in the price you pay us. Your carrier will collect it before delivery. We declare full commercial value on every shipment and cannot mark a parcel as a gift.

Damage in transit

Signs are crated with foam and corner protection, and every one is burn-in tested before it's packed. If something still arrives broken, we replace it — you do not deal with the carrier and you do not file the claim.

Photograph the item and the packaging within 48 hours and email it to us. Those photos are what let us recover the cost from the carrier, which is why we ask for them and why they are all we need. See returns.

Tracking

A tracking number is emailed when your sign ships. You can also look it up at any time through order lookup.